How can we help you?
We're happy to assist you and we will get back to you within 24-48 hours.
Ridaz Gotta Question?
How do I contact you?
You can reach us anytime at Info@ridazgottaride.com.
We’ll respond within 24–48 hours.
Thank You for shopping with us. Ridaz Gotta Ride!
How long does shipping take?
Production typically takes 2–7 business days, followed by shipping times that vary by destination.
United States: Shipping typically takes 3–8 business days.
Canada: Shipping typically takes 5-12 business days.
International: Shipping typically takes 7-18 business days depending on the destination.
Delivery times may vary due to customs processing, carrier delays, or remote delivery locations. Please see our full Shipping Policy for full details.
Do you accept returns or exchanges?
Because our products are made to order with custom designs, we do not accept refunds once an order has been placed. However, exchanges or store credit may be offered within 14 days of delivery, at our discretion.
We will gladly replace items that arrive damaged, defective, or misprinted. Please contact us within 7 days of delivery with clear photos so we can help resolve the issue quickly.
After your order is delivered, you will receive a follow-up email from our order tracking system (sent from: customer@trackorder.site) to confirm delivery and report any product concerns.
For full details, please see our Return & Refund Policy.
Note on Custom Equipment:
The PRO Trainer™ follows separate production, shipping, warranty, and refund terms. This item is final sale once production begins. Please review our Pre-Order Policy, Warranty Disclaimer, and Safety & Liability Disclaimer for full details.
Can I cancel or change my order?
Because all items are made to order, we are not able to cancel or modify an order once it has gone into production. Please double check your details before completing your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through Shopify Payments.
What if my package is lost or stolen?
If your package is marked “delivered” but you haven’t received it, please first check with neighbors or your local post office. Unfortunately, we cannot be responsible for lost or stolen packages after they are marked delivered by the carrier.
What if my order arrives damaged or incorrect?
We will gladly replace an item at no cost if:
- The product arrives damaged.
- There is a manufacturing defect.
- There is a printing error or mistake on our part.
If any of these issues occur, please contact us within 7 days of delivery at:
Include your order number and clear photos of the product issue so we can help resolve it quickly.